Refunds and cancellations
Last updated: 4 August 2026
This policy applies to paid MACD signal reading lessons offered by Networking Intelligently: the intensive, private coaching, and open chart clinics. It does not cover third-party software, brokerage, or travel costs.
Eligibility overview
Refunds depend on how far in advance you cancel, whether a deposit or full fee was paid, and whether the lesson has started. Australian Consumer Law guarantees still apply where relevant (for example, if we fail to supply the service with due care).
Intensive (two-day workshop)
- Cancel 14 or more days before day one: full refund of amounts paid, minus a AUD 50 administration fee
- Cancel 7–13 days before day one: deposit retained; any balance paid is refunded
- Cancel fewer than 7 days before day one, or no-show: no refund of deposit or balance, unless we successfully fill your seat from the waitlist — in that case we refund amounts paid minus AUD 80
- We cancel the intensive: full refund, or transfer to a later date at your choice
Private coaching
- Reschedule with 48 hours’ notice: no fee, subject to availability
- Cancel with 48 hours’ notice: session credit valid for three months, or refund of that session fee
- Cancel with less than 48 hours’ notice or miss the session: session forfeited
- Four-packs: unused sessions within three months of purchase may be refunded at the per-session pack rate minus sessions already delivered
Open chart clinic
- Cancel 5 or more days before the clinic: full refund
- Cancel fewer than 5 days or no-show: no refund, unless we fill the seat — then refund minus AUD 40
- Clinic cancelled by us for low enrolment: full refund or free move to the next clinic
Deposits
Deposits for intensives secure your seat and are applied to the total fee. Deposits become non-refundable inside the windows above except where we cancel or Australian Consumer Law requires otherwise.
Work already started
Once a session has begun (classroom doors open for the intensive day, or the video call has started for coaching), that day or session is considered delivered. Partial refunds for remaining unused intensive days are considered only if we cancel the remainder.
Materials
Printed notes handed out in class are yours to keep and are non-returnable. Digital follow-up notes already emailed are non-refundable as a separate line item (they are included in lesson fees).
How to request a refund
Email hello@networkingintelligently.digital with your name, lesson date, and reason. We confirm within three business days. Approved refunds are returned to the original payment method within 10 business days of approval.
Rescheduling by us
If a trainer is unavailable, we offer a new date or a full refund. We are not responsible for your travel or accommodation costs.
Contact
Refund questions: hello@networkingintelligently.digital / +61 2 9258 7700. Address: Level 21, 207 Kent Street, Sydney NSW 2000.